Terms for photo print orders

Using memor.ca

memor.ca lets customers upload images, choose print options, and place photo print orders online. By using the site, you confirm that the information you provide for checkout, delivery, and support is accurate and current.

We may refuse, pause, or cancel an order if we detect fraud, abusive behavior, technical misuse, missing payment, or content that appears unlawful or unsafe to process.

• Current upload support: JPG, JPEG, and PNG files up to 20 MB each.
• The live checkout flow currently uses card payments processed through Stripe.
• You are responsible for reviewing your order details before submitting payment.

Your photos and permissions

You keep ownership of the images you upload. You grant memor.ca permission to store, preview, process, print, and communicate about those files only as needed to operate your order, customer account, and support workflow.

You must own the images or have permission from the rights holder before uploading them. Do not upload content that is unlawful, infringing, defamatory, hateful, abusive, or otherwise prohibited by applicable law.

Pricing, payment, and taxes

Prices are shown in Canadian dollars. For current curated products, tax is included in the displayed product price. Free local delivery, live Canada shipping rates, free pickup, and any other applicable fees are shown during checkout before payment is finalized.

An order is not considered accepted for production until payment has been authorized or another payment arrangement has been confirmed by memor.ca.

Turnaround, pickup, delivery, and shipping

memor.ca currently targets a 24-hour turnaround, but timing is an estimate rather than a guaranteed deadline. Production time can change if a file is missing, low quality, damaged, or otherwise unsuitable for printing, or if order volume spikes unexpectedly.

Fulfillment options depend on the address confirmed at checkout. Eligible addresses receive free local delivery. Canadian addresses outside the free delivery area can choose a live shipping rate or free pickup from downtown Toronto.

Carrier transit times are controlled by the shipping carrier. memor.ca is not responsible for shipping delays caused by carriers after an order has been handed off for shipment.

If we need clarification, detect a file issue, or encounter a production delay, we may contact you using the email address or phone number supplied with the order.

Cancellations, refunds, and order issues

Printed photo orders are customized goods. Once an order has been printed, it is not refundable except where required by law.

If your order is materially defective, damaged, or not what you purchased, contact support promptly so we can review the issue and decide whether a reprint, store credit, refund, or another reasonable remedy is appropriate.

Liability and updates

To the extent permitted by law, memor.ca is not responsible for indirect or consequential losses arising from use of the site, file quality problems originating from the uploaded image, carrier shipping delays, or delays caused by events outside our reasonable control.

These terms may be updated as the service changes. The posted last-updated date reflects the current version. Nothing on this page limits rights that cannot be waived under applicable consumer-protection law.